If you would like to have Tracking Information for an International Delivery you will be given the option at checkout to opt for this shipping method.

WORLDWIDE SHIPPING

*PLEASE ALSO SEE BREXIT ANNOUNCEMENT ABOVE FOR EU SHIPPING*

We are proud to ship worldwide. Your shipping cost is estimated at checkout after weight, dimension and destination is calculated.

As prices for overseas deliveries are weight and size dependant, we do reserve the right to contact you regarding an increase in the price to take additional payment if required for very large orders.

Postal Services and Customs delays are beyond our control, and for some countries this can take a lot longer than the delivery estimates of 10 working days offered by Royal Mail. Delivery timeframes are estimates and are not guaranteed.

At the moment we are aware that Canada and Australia post have ongoing issues with delays to their customs clearance so please bare this in mind before ordering as longer delivery times to these countries are beyond our control. Though Tracking is end-to-end, a lot of the time the tracking information won't update until the parcel has been cleared by customs so please bare this in mind when checking the whereabouts of your parcel.

If you think that your country may be affected by Customs Clearance delays, if you have a specific time frame of when you need to receive the parcel, or for anything else, please check the service updates of your country's postal service using Royal Mail's Incident Bulletin below.

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

SHIPPING ADDRESS & DETAILS

It is the responsibility of the buyer to make sure you have entered the correct and current shipping address for your parcel. We can not be held responsible for incomplete/incorrect address information included in your order after we have dispatched it to you.

We cannot change the address details on the order once the order has been placed.

If you live outside of the UK and your country requires a telephone number to be included on the address label for customs clearance/delivery, it is the responsibility of the customer to provide this information at the time of the order.

If your parcel is attempted to be delivered but is then unclaimed, and sent back to us as a result, we will not refund items due to the handmade-to-order nature of our items, as each piece is made upon receiving your order and this is both costly and timely, and a great deal of love goes into each product we make. We will of course be happy to re-arrange another delivery for your parcel, and the postage fee to do this will be invoiced to you.

Any fees or charges incurred from failure to claim an international item that is then held by the courier will also be billed to you in order to release the parcel to arrange for another delivery, so please make sure to provide all contact details so that the courier can delivery your item to you without any delays or extra fees.

However we will always endeavour to help you where we can and assist you with Royal Mail or our international shipping partners..

PACKAGING

Following Covid-19, the cost to make and ship our gift boxes has increased significantly. Therefore, whilst we try to find a new local supplier, our gift boxes will only be available to purchase as a 'Gift Box' option and will no longer come as standard packaging for the time being. Our temporary packaging is still stylishly. wrapped with our signature logo strapping, white tissue paper, and is 100% bio-degradable and locally sourced.

GIFT MESSAGES

If your item is a gift you can opt to include a hand-written gift message with your order. There will be the option at checkout to mark your item as a gift, and a note box to include the details of your note.

To prevent unnecessary paper wastage, no packing-slip or receipt will be sent with your order. You will be sent your electronic receipt with confirmation of your order instead.

OUT OF STOCK ITEMS

It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. In order to get your parcel sent out to you as soon as possible and avoid further delay, if 1 of the items within your order is sold out during peak times, we will issue a full refund of the out of stock item, and the rest of your order will be shipped to you as normal.  

PRE-ORDER ITEMS

Occasionally for sold out, popular products we will make these products available to pre-order for a limited time.

Pre-ordered items will ship in approximately 1 week, but this is an estimate, and can take longer depending on how long it takes for our fabrics to be finished and what our current processing times are.

Your pre-order item will be shipped out as priority upon it becoming available.

If your order contains a mixture of available and pre-order items, unless otherwise requested before you placed your order, all items will be sent together once the pre-order items have become available.

OUR PRODUCTS

All of our products are handmade to order.

All fabrics used are 100% Organic Fair-trade cotton that is designed and made exclusively by us at Little Daisy Dot in the UK. 

Our fabrics therefore, cannot be purchased anywhere else and are used only by us.

Our product images are professionally photographed in a studio environment, and are a true representation of colours, though organic fabrics may vary slightly from one batch to another. 

SIZING