*COVID-19 UPDATE*

Through these uncertain times, we want to reassure you that we are still here with you, & still delivering your boxes of happiness to your door with orders continuing to ship out as normal. 

 

We are so grateful to our posties and delivery workers that allow us to get your parcels still on their way to you safely. 

 

Please bare in mind that your local postal service may experience a slight delay in delivering your post, so the delivery timeframes quoted below may be slightly longer than normal and are estimates, not guaranteed. 

 

In order to help us keep our parcels going out on time and within our estimated processing times, please only contact us regarding your order if your enquiry is considered urgent. In order to adhere to current Government Guidelines, we are working with a much reduced team which may mean that it takes us a little longer than we would like to get back to you.

 

High seasonal demand and current covid guidelines means that we really are working around the clock with split teams in order to get your parcels to your little babe as quickly as we possibly can in a safe covid-secure environment. We are also receiving a higher than normal amount of enquiries so please bare this in mind before contacting us.

 

We therefore kindly ask that you read all of the info displayed below to see if we can answer your query here, before you contact us. 

 

If you cannot find the answer to your question and for urgent enquiries please contact us by dropping a direct message via instagram where we will be happy to help you.

 

After contacting us please allow 3-4 business days for us to get back to you before sending a further email as we are trying our hardest to respond to all emails and enquiries and still keep order going out on time. 

 

If your enquiry is regarding shipping, delivery, and processing times, please read our updates below. Please try to wait for our current processing time (7 business days after placing your order) to expire before contacting us about shipping dates as we are receiving a vast amount of emails and orders at the moment. We do try to our very best to post our processing information clearly on the top of our website and we will always try to ship before or within this estimated time. Thank you for your understanding xx

 

**PLEASE ALSO BE SURE TO CHECK YOUR JUNK/SPAM FOLDER. FROM TIME-TO-TIME THERE MAY BE INFO MISSING FROM YOUR ORDER OR A PRODUCT THAT HAS SOLD OUT, IN THIS EVENT WE WILL TRY TO REACH OUT TO YOU IN ORDER TO COMPLETE YOUR ORDER. IF YOU HAVEN'T RECEIVED YOUR SHIPPING EMAIL WITHIN OUR QUOTED PROCESSING TIMES OF 7 BUSINESS DAYS,  PLEASE CHECK YOUR JUNK MAIL AS YOU WILL LIKELY FIND WE HAVE BEEN TRYING TO REACH YOU, AND MARK OUR EMAILS AS NOT SPAM**

We can't thank you enough or your patience and kindness during this very worrying time.

 

 

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* UPDATED NOV 2ND*

 

As we enter the second National lockdown across the UK, from time to time Royal Mail may experience some delays to their usual service and delivery is now taking slightly longer than the estimated 1-3 business days.

 

Whilst many deliveries will still be delivered within this time, please allow a little extra time as our team and delivery partners navigate high seasonal demand and meet current challenges out of our control.

 

For Standard UK delivery via 1st class post please allow a delivery timeframe of 2-5 business days, but in the unlikely event that your parcel isn't delivered within this time, please kindly allow up to 10 days before contacting us for an update, as we are unable to open an investigation with Royal Mail until after this time but we will of course then resolve this for you. We thank you for your patience and understanding and remain grateful to our posties who are trying their very best to order within their estimated delivery timeframes. 

 

All UK standard parcels are sent via Royal Mail 1st class. Tracking is provided with the upgraded Royal Mail Next Day service. All International Parcels are fully tracked, and you can access the tracking from your shipping confirmation email.

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UPDATE DEC 2020

 

Please see below ROYAL MAIL DELIVERY DISRUPTIONS for the UK.

 

Please select our TRACKED Next Day shipping option if you live in, or near to the postcodes listed below to ensure that we can get your parcel delivered to you.

 

As Royal mail is a third party delivery, we can not guarantee Delivery to areas near to or in the postcodes below that have had services impacted by Covid-19.

It is the responsibility of the customer to check disruptions in their local delivery area before processing your order.

Although we are not responsible for delayed deliveries to these areas, we will of course help by filing a lost mail claim with Royal Mail in the rare circumstance that Royal Mail are unable to deliver it to you. Should you choose our standard 1st class mailing option this is NOT a tracked service, though we do keep all proof of postage certificates issued by the Post Office. Royal Mail can take up to 30 days to conclude an investigation for standard mail and we it is much harder for us to try and locate the parcel should you choose this delivery method.

To help us get your handmade parcel to you safely, PLEASE choose the tracked method, as we wont be able to check individual postcodes as orders come through. Thank you for your understanding.

 

"Royal Mail Distribution and Processing Report

Royal Mail Deliveries

 

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We are continuing to closely monitor the Covid-19 pandemic and how it affects us and the shipping to our world wide customers. We are still continuing to offer world wide shipping but we are now only offering our fully Tracked International postage option for all customers outside of the UK allowing you to follow your parcel's journey to you.

Despite the best efforts of our posties and delivery partners across the globe, some delays are to be expected during these times, so we have taken the option to remove our standard untracked shipping service until normal shipping timeframes resume (effective from May 4th).

For UK orders, please allow up to 10 days for deliver with Royal Mail before contacting us for an update. Whilst Royal Mail are doing their very best to deliver within their usual 1-3 business day timeframe estimate, these are estimates only and cannot be guaranteed at this time. 

If your order was an international order, and you opted for the standard untracked shipping option available before May 4th, as stated here, we are unable to access any additional tracking info and again, some delays to international shipping is to be expected so we thank you in advance for your patience.

We are receiving a lot of enquiries about when we will be restocking sold out items, but as yet we are unable to offer any dates at the moment due to the current situation. We make all of our own fabric and we will update you once we can safely work to restock our fabrics. We are working on it and will let you know as soon as we know more ourselves.

Our processing times are currently slightly longer than usual due a phenomenal increase in orders, but we aim to ship your order out within a week. Orders will be shipped in the order that they are received so if your order is for an imminent due date, gift or you would just like your bows ASAP, we would advise you to place your order as soon as you can to avoid any further delay.

We always love to hear from you, but to help us continue to get orders dispatched as soon as possible during this time where we are working with a reduced team, please check if your question can be answered in our FAQ section below before contacting us as our response time to emails will be longer than normal. We have included everything you should need to help you below and on the product descriptions themselves.

We would like to thank you for your ongoing support, and we will still be here with you during this time.

Take Care, Stay Safe x Little Daisy Dot Team x

 

 

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IMPORTANT BREXIT UPDATE FOR EU ORDERS ARRIVING IN THE EU FROM 01.01.2021

 

From the 1st January 2021, Brexit will mean that some EU customers may have to pay customs fees when receiving a parcel from the UK. It may also mean that your parcel takes a little longer than usual to reach you as it will need to go through some checks and we may need to increase our shipping fees to cover increasing courier fees.

It is the responsibility of the customer to check what charges may be incurred BEFORE you place your order. 

All products made by us are handmade to order items, so we will not issue refunds on any refused parcels due to any customs charges incurred.

Each country will charge differently depending on the value, size, weight and which country it is posted to, making it impossible for us to check these for each and every order. So if you are an EU customer, please use your country's own Duty calculator to work out what the charges are BEFORE ordering with us, as you may need to pay this before you can receive your item.

This is new to all of us, and we thank you for your understanding. We want to continue to ship to our lovely EU customers and will do everything we can to do so, but we must remind you kindly that all charges are the responsibly of the customer and we will not offer refunds due to customs fees so please check before you place your order.

Thank you so much x

 

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