Through these uncertain times, we want to reassure you that we are still here with you, & still delivering your boxes of happiness to your door with orders continuing to ship out as normal.
We are so grateful to our posties and delivery workers that allow us to get your parcels still on their way to you safely.
Please bare in mind that your local postal service may experience a slight delay in delivering your post, so the delivery timeframes quoted below may be slightly longer than normal and are estimates, not guaranteed.
In order to help us keep our parcels going out on time and within our estimated processing times, please only contact us regarding your order if your enquiry is considered urgent. In order to adhere to current Government Guidelines, we are working with a much reduced team which may mean that it takes us a little longer than we would like to get back to you.
High seasonal demand and current covid guidelines means that we really are working around the clock with split teams in order to get your parcels to your little babe as quickly as we possibly can in a safe covid-secure environment. We are also receiving a higher than normal amount of enquiries so please bare this in mind before contacting us.
We therefore kindly ask that you read all of the info displayed below to see if we can answer your query here, before you contact us.
If you cannot find the answer to your question and for urgent enquiries please contact us by dropping a direct message via instagram where we will be happy to help you.
After contacting us please allow 3-4 business days for us to get back to you before sending a further email as we are trying our hardest to respond to all emails and enquiries and still keep order going out on time.
If your enquiry is regarding shipping, delivery, and processing times, please read our updates below. Please try to wait for our current processing time (7 business days after placing your order) to expire before contacting us about shipping dates as we are receiving a vast amount of emails and orders at the moment. We do try to our very best to post our processing information clearly on the top of our website and we will always try to ship before or within this estimated time. Thank you for your understanding xx
**PLEASE ALSO BE SURE TO CHECK YOUR JUNK/SPAM FOLDER. FROM TIME-TO-TIME THERE MAY BE INFO MISSING FROM YOUR ORDER OR A PRODUCT THAT HAS SOLD OUT, IN THIS EVENT WE WILL TRY TO REACH OUT TO YOU IN ORDER TO COMPLETE YOUR ORDER. IF YOU HAVEN'T RECEIVED YOUR SHIPPING EMAIL WITHIN OUR QUOTED PROCESSING TIMES OF 7 BUSINESS DAYS, PLEASE CHECK YOUR JUNK MAIL AS YOU WILL LIKELY FIND WE HAVE BEEN TRYING TO REACH YOU, AND MARK OUR EMAILS AS NOT SPAM**
We can't thank you enough or your patience and kindness during this very worrying time.
UPDATE DEC 2022
Please see below ROYAL MAIL DELIVERY DISRUPTIONS for the UK POSTAL STRIKES.
Due to the ongoing postal strikes with Royal Mail, we are aware that some areas across the UK are being affected by long delays and service disruptions.
This is affecting all other courier services also, so whilst we remain shipping our items with Royal Mail, we do encourage customers to opt for the Tracked delivery method.
If you think your delivery may have been affected by the strikes (non-delivery within 10 days UK) , please contact us through our instagram DM's which will remain open over xmas/new year/stock take period (13th Dec 2022 -16th Jan 2023) where we will gladly work to get a replacement sent out to you.
IMPORTANT BREXIT UPDATE FOR EU ORDERS ARRIVING IN THE EU FROM 01.01.2021
From the 1st January 2021, Brexit will mean that some EU customers may have to pay customs fees when receiving a parcel from the UK. It may also mean that your parcel takes a little longer than usual to reach you as it will need to go through some checks and we may need to increase our shipping fees to cover increasing courier fees.
It is the responsibility of the customer to check what charges may be incurred BEFORE you place your order.
All products made by us are handmade to order items, so we will not issue refunds on any refused parcels due to any customs charges incurred.
Each country will charge differently depending on the value, size, weight and which country it is posted to, making it impossible for us to check these for each and every order. So if you are an EU customer, please use your country's own Duty calculator to work out what the charges are BEFORE ordering with us, as you may need to pay this before you can receive your item.
This is new to all of us, and we thank you for your understanding. We want to continue to ship to our lovely EU customers and will do everything we can to do so, but we must remind you kindly that all charges are the responsibly of the customer and we will not offer refunds due to customs fees so please check before you place your order.
Thank you so much x
Due to the handcrafted, bespoke nature of our products, we aim to dispatch your order within 5-7 working days of your order being placed. However, during busy periods our processing time may increase. During peak times we will usually display our current processing times in the information bar displayed across the top of our website. If you would like to know more information on our current processing times, you can email us at email@example.com.
You will receive an email from us when your order has been shipped.
All UK orders are sent via Royal Mail 1st Class, with a Tracked Service available for International Orders.
If you require your headbands urgently please contact us at firstname.lastname@example.org before you place your order and we will do our best to accommodate.
Unsuccessful or uncollected deliveries that are returned to us will be subject to an additional shipping fee to have the item reshipped. We do not offer refunds on items that have been returned to us.
CUSTOMS / DUTY CHARGES
Please note any applicable customs charges/import duty can apply for some deliveries outside of the UK. We have no control over these extra charges and they are to be paid by the customer. We cannot advise what the charges will cost, the duties are paid once the parcel reaches its destination. However, due to the low cost of our products we have yet to hear of any customer being charged import/customs charges, but we cannot guarantee this. So please check the rules of your own customs/import charges for clarification.
ROYAL MAIL DELIVERY ESTIMATES
UK (Mainland) - 1-3 business days
Rest of the world - 5-10 business days
PLEASE NOTE: These are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance. Customs delays vary from one Custom's Office to the next, and we are not responsible for any delays caused by congested clearance offices. We do not offer refunds on the basis that your delivery was delayed unless they have been declared as "officially lost or delayed" by Royal Mail.
In the extremely rare circumstance that you may think that your item has become lost or delayed, Royal Mail will consider it delayed after 20 working days for International Deliveries, and 10 working days for UK deliveries. In these instances we would file a complaint with Royal Mail and issue a full refund for your order.
Deliveries may take longer during busier times of year such as Christmas. If you live outside of the UK and your order is for a gift, we advise to order well in advance leaving at least 4 weeks at Christmas as Clearance can take longer.
The last recommended dates for placing an order you hope to receive in time for Christmas are:
ROYAL MAIL RECOMMENDED LAST POST DATES FOR CHRISTMAS 2022
|UK (Mainland) - FRIDAY 13TH DECEMBER - sent 1st Class with Royal Mail|
- We can send your parcel via a Guaranteed Next Day Delivery
|- You can opt for this method at checkout and will receive a|
|tracking number. Please remember that this next day service|
|does not include our processing times which may increase|
|around peak times so please leave enough time.|
PLEASE NOTE: Again these are 'recommended' dates, not 'guaranteed' delivery dates. Delivery dates are Royal Mail estimates only and do not account for any additional delays caused by Customs Clearance.
If you would like to have Tracking Information for an International Delivery you will be given the option at checkout to opt for this shipping method.
If you choose 'Standard Untracked' we will not have access to any other additional information should you request it due to tracking information not offered as standard in the UK.
We do however always keep Proof of Postage certificates.
Tracked items are given priority when they reach Customs Offices so this can sometimes speed up delivery slightly. However, once leaving the UK, your parcel will be handed over to your own country's postal service and your tracking will update once scanned into the system. While it makes it's way through customs, tracking may not update until it has been cleared.
*PLEASE ALSO SEE BREXIT ANNOUNCEMENT ABOVE FOR EU SHIPPING*
We are proud to ship worldwide. Your shipping cost is estimated at checkout after weight, dimension and destination is calculated.
As prices for overseas deliveries are weight and size dependant, we do reserve the right to contact you regarding an increase in the price to take additional payment if required for very large orders.
Postal Services and Customs delays are beyond our control, and for some countries this can take a lot longer than the delivery estimates of 10 working days offered by Royal Mail. Delivery timeframes are estimates and are not guaranteed.
At the moment we are aware that Canada and Australia post have ongoing issues with delays to their customs clearance so please bare this in mind before ordering as longer delivery times to these countries are beyond our control. Though Tracking is end-to-end, a lot of the time the tracking information won't update until the parcel has been cleared by customs so please bare this in mind when checking the whereabouts of your parcel.
If you think that your country may be affected by Customs Clearance delays, if you have a specific time frame of when you need to receive the parcel, or for anything else, please check the service updates of your country's postal service using Royal Mail's Incident Bulletin below.
SHIPPING ADDRESS & DETAILS
It is the responsibility of the buyer to make sure you have entered the correct and current shipping address for your parcel. We can not be held responsible for incomplete/incorrect address information included in your order after we have dispatched it to you.
We cannot change the address details on the order once the order has been placed.
If you live outside of the UK and your country requires a telephone number to be included on the address label for customs clearance/delivery, it is the responsibility of the customer to provide this information at the time of the order.
If your parcel is attempted to be delivered but is then unclaimed, and sent back to us as a result, we will not refund items due to the handmade-to-order nature of our items, as each piece is made upon receiving your order and this is both costly and timely, and a great deal of love goes into each product we make. We will of course be happy to re-arrange another delivery for your parcel, and the postage fee to do this will be invoiced to you.
Any fees or charges incurred from failure to claim an international item that is then held by the courier will also be billed to you in order to release the parcel to arrange for another delivery, so please make sure to provide all contact details so that the courier can delivery your item to you without any delays or extra fees.
However we will always endeavour to help you where we can and assist you with Royal Mail or our international shipping partners..
Following Covid-19, the cost to make and ship our gift boxes has increased significantly. Therefore, whilst we try to find a new local supplier, our gift boxes will only be available to purchase as a 'Gift Box' option and will no longer come as standard packaging for the time being. Our temporary packaging is still stylishly. wrapped with our signature logo strapping, white tissue paper, and is 100% bio-degradable and locally sourced.
If your item is a gift you can opt to include a hand-written gift message with your order. There will be the option at checkout to mark your item as a gift, and a note box to include the details of your note.
To prevent unnecessary paper wastage, no packing-slip or receipt will be sent with your order. You will be sent your electronic receipt with confirmation of your order instead.
OUT OF STOCK ITEMS
It occasionally happens that an item is out of stock after an order has been placed. If this happens with your order we will contact you as soon as possible and wherever possible we will offer a suitable alternative. In order to get your parcel sent out to you as soon as possible and avoid further delay, if 1 of the items within your order is sold out during peak times, we will issue a full refund of the out of stock item, and the rest of your order will be shipped to you as normal.
Occasionally for sold out, popular products we will make these products available to pre-order for a limited time.
Pre-ordered items will ship in approximately 1 week, but this is an estimate, and can take longer depending on how long it takes for our fabrics to be finished and what our current processing times are.
Your pre-order item will be shipped out as priority upon it becoming available.
If your order contains a mixture of available and pre-order items, unless otherwise requested before you placed your order, all items will be sent together once the pre-order items have become available.
All of our products are handmade to order.
All fabrics used are 100% Organic Fair-trade cotton that is designed and made exclusively by us at Little Daisy Dot in the UK.
Our fabrics therefore, cannot be purchased anywhere else and are used only by us.
Our product images are professionally photographed in a studio environment, and are a true representation of colours, though organic fabrics may vary slightly from one batch to another.
TO FIT APPROX. 14" HEAD CIRCUMFERENCE
TO FIT APPROX. 15" HEAD CIRCUMFERENCE
TO FIT APPROX. 16" HEAD CIRCUMFERENCE
TO FIT APPROX. 17" HEAD CIRCUMFERENCE
TO FIT APPROX. 17.5" HEAD CIRCUMFERENCE
TO FIT APPROX. 18" HEAD CIRCUMFERENCE
TO FIT APPROX. 19" HEAD CIRCUMFERENCE
If you think your item is faulty and wish to make a return please contact us at email@example.com within 3 days of receiving your parcel, providing photographic evidence of the fault, and return it back to us within 7 days.
If international, please mark clearly that the parcel is a 'Return', and the return address can be found on the back of your parcel.
As all of our products are handmade-to-order, and we will usually get to work making your order straight away, we are not responsible should you discover you have selected the wrong size after we have shipped your items to you.
MISTAKES AND CANCELLATION POLICY